Understand pain points and current vulnerabilities
Deliver total solution to defend from cyber attacks
Spot weaknesses before they impact the business
Limit the damage caused if something does get through
Help get the business back up to full strength
NGS understand that effective and responsive technical support is essential to our customers ongoing business operations. NGS offers telephone and email support during office hours as standard with 24/7 support also available. We pride ourselves on being able to respond quickly and being able to work through problems with our customers and partners.
1st and 2nd line support will be available to all NGS customers and where necessary will be escalated with our vendor partners in accordance to our service level agreements. All calls are logged and progress monitored to ensure that each call is resolved and results in a successful outcome.
NGS Managed Services
Managing on premise security solutions is costly and requires specialist skills to exploit the technologies to their full potential, NGS Managed and Co-Managed takes the headache out of managing complex security solutions it allows you to eliminate in-house administration and reallocate IT resources to projects better aligned to your business initiatives.
This service will cover the management of the security infrastructure such as firewalls, IPS, load balancers, remote access appliances, web filters, email filters and many more.
NGS Managed includes full management of the infrastructure including patch management, and major version upgrades. NGS respond to any and all alerts from our health monitoring system and handle any support requests or change requests. Think of us as one of the team! Always there to help 24 hours a day, 365 days a year. We will work tirelessly to develop a close working relationship with you, and you will find this highly communicative relationship will assist in helping you develop a deeper understanding of the functionality of your Network and security Infrastructure and will forge a strong team spirit between our support engineers and your IT team. By working together in partnership, we believe we will provide faster, more complete resolutions to issues.
Our team of highly trained engineers are all UK based and permanent members of staff, we do not use contract or temporary staff in customer facing roles. We also operate a program of continuous improvement to ensure our team are trained to the highest levels with all of the vendors we work with.
Professional Services & Consultancy
With our professional services we provide a complete end-to-end service to smoothly and efficiently deliver a total security solution. NGS are supported by an experienced, passionate & dedicated team who believe in delivering bespoke, robust solutions to fit the exact needs of the business from assessment, consultation and design, then to deployment and knowledge transfer.
To ensure the transition from old to new is seamless and pain free, NGS also look at the supporting infrastructure and make recommendations if required, so you get the best out of your solution. Our professional services team have experience in all types of deployments from small software implementations to complex multi-vendor integrations, and you can rest assured that you are in good hand.
Our highly trained engineers have many years' experience in designing and delivering security solutions to meet even the most complex and specialist of requirements. Our broad technology experience including some of the latest DevOps and SecDevOps trends coupled with our mature consulting processes ensure that the solutions we engineer deliver long lasting benefits to our clients.
The close relationship we maintain with our partners provides us with direct access to the latest product information as well as key vendor resources. In addition, allowing us to pass on the benefits of our relationships to our customers.
Using PRINCE2 project management techniques to control resources, manage business and project risks ensures a timely and effective project delivery experience. All project work undertaken by NGS follows the same methodology from planning through to completion, with an open communications channel to a dedicated project resource throughout.
NGS Cyber Security Posture Review
An effective security posture should incorporate people, process and technology and cover incident prevention, detection and response. Prevention based strategies alone are no longer adequate, the focus should now be on cyber resilience.
91% of business leaders recently surveyed responded that cyber security was important to their business. Yet only 57% said they had a formal cyber/information security strategy.
The NGS Security Posture Review is a detailed assessment of your full security posture, covering policy, processes and technology platforms. Our consultants review the critical areas of your security architecture and practices and then map them against industry leading practice. From this we create a maturity score of your security posture, identify risks and areas for remediation and provide you with guidance around the high priority issues identified and the steps recommended to remediate them.
Cyber Threat Vulnerability Management Service
Digital business models provide many benefits, but they also bring new challenges and creating secure architectures has become more complex. At the same time, cyber attackers are identifying new vulnerabilities to exploit and using more sophisticated techniques.
Cyber Threat Vulnerability Management Service scans your organisations infrastructure on a weekly, monthly or quarterly interval. Our Analysts identify exploitable vulnerabilities, risks and security issues and advise on how to remediate problems and mitigate the risks.
The service covers an internal and External vulnerability assessment for the purpose of identifying system vulnerabilities. From this we create a written report covering our findings and recommendations.
Why you need to be
speaking to NGS
- 60+ years of industry experience
- Rebirth of the Security Reseller of the Year and fastest growing Checkpoint Partner 2013
- Technical expertise
- Customer focussed
- Consultative approach
- Recognised by all of the leading vendors