Support Services

We understand that effective and responsive technical support is essential to our customers ongoing business operations.

Introduction

Effective and responsive technical support

We understand that effective and responsive technical support is essential to our customers ongoing business operations. We pride ourselves on being able to respond quickly and our UK-based support team is on hand 24 hours a day, 365 days of the year.

1st and 2nd line support will be available to all NGS customers and, where necessary, will be escalated with our vendor partners in accordance with our service level agreements. All calls are logged and progress monitored to ensure that each call is resolved and results in a successful outcome.

WHAT CAN YOU EXPECT?

Whenever you need us, we will be there!

Business Hours

08:00- 18:00 Monday to Friday Business Hours Support is our standard support package and available to all customers

24/7 x 365

24 Hours a day, 365 days a year We’re available any time, day or night, every day of the year.

Managed Services

A standard set of Managed Services packages that you can customise to suit your business needs.

Technical services

Got a problem? Raise a customer support ticket here!